Yahoo Music Unlimited. . . Aggravation

So, Yahoo Music Unlimited gets to go first. I'm not even sure where to begin with this particular customer no-service nightmare. In fact, I've searched the depths of my mind for a worse customer service experience and I have yet to come up with one.

Important background info: I am the type of person who loves to share information about products or services that I like. In fact, see my 30 Boxes post. I love tipping people I know to things that can make their life easier. When I originally signed up for Yahoo Music Unlimited, I told several people how much I loved being able to download unlimited music for $8 ( I think that was my original cost) per month. Then Yahoo raised it to $11.99/month. No problem; that was comparable to other music services. I was on cloud nine. So much so, that I downloaded over 1000 songs in no time.

Then, an unfortunate event occurred. The laptop I had been using for the previous year- the laptop that contained the 1000 songs- belonged to a client that I was terminating my contract with because of a new job opportunity. No problem. Yahoo Music Unlimited touted a nifty feature that allows you to have your music on up to 3 different machines. Apparently, all I had to do was set up Yahoo Music Unlimited on a new machine and my music library would automatically download. Uhhhh... Yeah Right. About 1/2 of the songs actually downloaded and the other half became bookmarked songs (i.e., streaming audio). I forgave this and simply re-downloaded the songs that were bookmarked.

The machine that I set this up on was temporary while I waited on my new kickass Dell to arrive. Once said Dell arrived, I set up Yahoo Music Unlimited on that computer and guess what? NOT a single fu#*ing song would download.... tried uninstalling and reinstalling at least 6 times along with a host of other possible solutions. Nothing would work.

AS A LAST DITCH EFFORT, I emailed Yahoo support with my problem. More than a day later I received a canned response stating that someone would contact me soon and could I supply my username in the interim. Well, in the original email I had sent I had included my username, but I sent it again. About 2 days later I received another response saying that my message was being forwarded to someone else who could help me. About 2-3 days later, I received another canned response.

So, it's been about a week and I still haven't even gotten what I would consider a remotely personal response. I'm becoming angry. Days go by and I hear nothing. So, I send a very professional email outlining my concerns and stating that the whole mess has me thinking of getting my music service elsewhere. You'll never believe what happened. That's right. Another canned, meaningless response about how I'm important and someone will get back with me. A week went by without a word from anyone, so I canceled the freakin service and left ample feedback.

No one has responded. I can only infer that Yahoo Music Unlimited has absolutely no respect for their customers and could care less whether or not they retain anyone. Screw 'em. They shouldn't highlight a service that doesn't work, and maybe they should consider responding to customer inquiries occasionally. Sadly, I'm the type of customer that is difficult to piss off. Congrats to you Yahoo for succeeding.

NEVER USE YAHOO MUSIC UNLIMITED. THERE HAS TO BE A BETTER ALTERNATIVE.

Rhetoric Campaign Against Charter Communications and Yahoo Begins!

I've had it! I've had it! I've had it! It is time that huge corporations who believe that they can treat their customers as non-factors are dealt with. The consistent downhill slope of customer service has left many, including myself, completely baffled and out in the cold.

The reason, however, that company's like Charter Communications and Yahoo continue to treat PAYING customers as though they are a nuisance resides in the fact that not enough people say anything and/or they believe that no one can compete with them. First, I'm sorry Yahoo and Charter that I'm such a nuisance; that my automatic draft each month takes up so much of your freakin' precious time. Second, ask Microsoft about Google and Mozilla when it comes to having a market hemmed-up. They might caution you to do a better job.

I digress. This is just a simple notice that IT'S ON! I'm going to use every avenue I can find to publicly announce my displeasure with the way both of these companies have treated me.

Details to come. Consider the gauntlet tossed Yahoo and Charter.

Barbie Pink

In honor of my son, I have changed my blog to Barbie Pink. . . his favorite color.

Moelock's Mad Props

Today's Productive Lunch